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YOUR FUTURE IS ASSURED WITH STENODAC'S QUALITY EDUCATION & PROFESSIONAL CAREER TRAINING COURSES


RECEPTIONIST & TELEPHONE SKILLS

RECEPTION and TELEPHONE SKILLS

The role of the Telephone Operator and Receptionist are some of the most crucial and important jobs in any professional Company.

Creating a good image and maintaining excellent communications outside and within the Office are acquired skills, which a good Telephone Operator and Receptionist needs to be able to apply both professionally and personally. An equally important part of the job is to be able to operate various modern equipment.

STENODAC’s Course tackles both aspects of the job and aims to build up your confidence so that you can take on virtually any job as a RECEPTIONIST or a TELEPHONE OPERATOR.

Your training will be integrated with practical operation on a live Electronic Telephone Exchange (EPABX). Our friendly tutors will guide you on Telephone Manners & Techniques, developing your telephone personality, reception skills, appointments, memory aids, callers & interviews, etc.

You will also learn to operate facsimile equipment (commonly known as FAX), still common in many business offices today.

OUTSTANDING RECEPTION TECHNIQES

Project a confident image and increase your value to everyone in your organisation. A Receptionist may spend only seconds interacting with a customer or client, but that is all the time it takes to create a lasting impression.

In this Course, you will learn how to manage time, deal with all types of people, handle conflicts with composure and present a first impression people remember and respect. You will learn techniques that will make you more positive and effective and besides, give you total job satisfaction.

PROFESSIONAL TELEPHONE SKILLS

Make every telephone contact an image enhancing positive impression for your Company. The telephone is often your first contact with your customers, clients and other important callers. The way you handle every single telephone call determines whether you create business or lose it.

Yet many lack the basic essential skills of telephone professionalism. This Course teaches you everything from answering professionally, to transferring with efficiency, and to maintain a positive attitude. You will learn to handle angry, confused, impatient and all kinds of callers with tact, confidence and composure.

Also note that with Offices having TELE-MARKETING departments and also CALL CENTRES becoming rampant in India, a person with good telephone communication skills are in high demand.

We will train you to become a good RECEPTIONIST and TELEPHONE OPERATOR

 

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